Our Terms Of Purchase

 

14-day right of withdrawal

When you buy a item at Guitar-heroes.net from a country within the EU, the right of withdrawal always applies for 14 days for new item and 7 days for used item from the day after you received the item. 

The right of withdrawal applies under the condition that the product is in essentially unchanged condition, and is returned in the original packaging together with all accessories.

When returning goods, it is the customer who pays the cost of the return shipping. In the event of a correctly completed return in accordance with the Act on distance contracts and off-premises contracts, the full price of the product will be refunded to the customer. The customer is responsible for the original shipping cost as well unless the item was not received as described.

Report your return to info@guitar-heroes.net and follow the instructions given.

For international sales we have the following returns policy: 

Return Window

• Used & Vintage Items - 7 Days 


• Used & Vintage items may be returned within 7 days of the delivery date.


• New Items - 14 days

• New items may be returned within 14 days of the delivery date.

  

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all shipping costs unless the item was not received as described.


Refund


Buyer receives full refund of the goods in their original payment method.

Payment method

Accepted Payment Methods

We accept payments via Credit Card. For customers located within EU countries, Klarna is also available as a payment option.

Alternative Payment Methods

If you require an alternative method of payment, please contact us directly. We will review your request and advise you on the available options.

Currencies

All transactions are processed in SEK for customers in Sweden and EUR for customers in all other EU countries. Please note that your card issuer or payment provider may apply conversion rates and fees if paying from a different currency.

Payment Processing

Payments must be completed at the time of purchase unless otherwise agreed in writing. Orders will not be processed or shipped until payment has been successfully received and verified.

Security

We use secure, encrypted payment gateways to protect your personal and financial information. We do not store full credit card details on our servers.

Guarantee

We offer a minimum 1 year warranty on all new goods and 1 month on used ones. Some manufacturers offer a 2-year warranty and an extension of the warranty period. Guitar-heroes.net complies with the Consumer Purchase Act. 

Complaints and transport damage

Is there something wrong with your product?

If your package was damaged during shipping, please contact us immediately. Get in touch with us at info@guitar-heroes.net and we will help you further.

Product information and Price

We strive to provide as clear and accurate information as possible about each product we sell. All prices stated for new goods include 25% VAT. For used goods, profit margin taxation applies and thus 0% VAT. We disclaim any and all obvious errors in terms of prices, as well as incorrect information from third parties.

The product will be shipped from Sweden, buyers are obliged to pay for any import and customs duties fees if occurs.