Refund policy

 

14-day right of withdrawal

When you buy a item at Guitar-heroes.net from a country within the EU, the right of withdrawal always applies for 14 days for new item and 7 days for used item from the day after you received the item. 

The right of withdrawal applies under the condition that the product is in essentially unchanged condition, and is returned in the original packaging together with all accessories.

When returning goods, it is the customer who pays the cost of the return shipping. In the event of a correctly completed return in accordance with the Act on distance contracts and off-premises contracts, the full price of the product will be refunded.However, original shipping costs are non-refundable unless the item was not received as described.

To initiate a return, email us at info@guitar-heroes.net and follow the instructions provided.

For international sales we have the following returns policy: 

Return Window

• Used & Vintage Items - 7 Days 


• Used & Vintage items may be returned within 7 days of the delivery date.


• New Items - 14 days

• New items may be returned within 14 days of the delivery date.

  

General Terms

Items must be returned in original, as-shipped condition with all original packaging and no signs of use. Buyer assumes responsibility for all shipping costs unless the item was not received as described.


Refund


Buyer receives full refund in their original payment method less any shipping costs.